Troubleshooting Change Requests
Change requests provide a controlled and audited change approval process. You can create a change request to facilitate communication and discussion between the object stakeholders and the wider Axon community.
You might encounter the following issues with change requests:
- •You cannot create a change request.
- •You cannot open a change request.
- •You cannot see your change requests when you go to the Change Request tab of the My Account user menu.
Perform the following task to fix change request issues:
Verify that the Change Request Service is Running
To verify that the Change Request service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Change Request Service.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh axon_changerequest_microservice status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh