Troubleshooting Document Upload
You can upload supporting files that provide relevant information about the Axon objects that you work on. You can view these files in the Documents section of the Summary tab for the object.
You might encounter the following issues with document uploads:
- •When you open an object, the attached documents do not appear.
- •You cannot attach new documents to an object.
Perform the following task to fix document upload issues:
Verify that the Document Upload Service is Running
To verify that the Document Upload service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Document Upload.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh axon_document_upload_microservice status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh