Troubleshooting Notifications
The notification center displays information that apply to your stakeholder role, change requests that you might be required to act upon, and status of your bulk upload tasks.
You might encounter the following issues with notifications:
- •You cannot see your existing notifications.
- •New notifications for recent actions do not appear for your account.
- •Notifications do not appear for bulk upload tasks.
Perform the following tasks to fix notification issues:
Verify that the Notification Service is Running
To verify that the Notification service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Notification.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh axon_notification_microservice status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh
Run Bulk Upload Notification Script
To display the notifications for bulk upload tasks, perform the following steps:
- 1. Make sure that no bulk upload tasks are in progress.
- 2. Go to the <INSTALLATION_DIRECTORY>/scripts directory and run the deploy-bulkupload.sh file.
Axon now displays notifications for new bulk upload tasks.