Troubleshooting Value Lists
You can upload a large number of values for the data set attributes by using the predefined templates. Axon writes these values directly to the database using the Value List service.
You might encounter the following issues with value lists:
- •Axon displays an error when you edit a data set attribute.
- •Axon displays an error when you upload a template that contains value list entries.
Perform the following task to fix value list issues:
Verify that the Value List Service is Running
To verify that the Value List service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Value List Service.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh axon_valuelist_microservice_init status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh
Verify that the Bulk Upload Service is Running
To verify that the Bulk Upload service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Bulk Upload Service.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh axon_bulk_upload_microservice_init status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh