Troubleshooting Workflows
Workflows are predetermined steps that a change request must follow to ensure that the right people have the opportunity to provide input, challenge, and approve matters related to the objects that they change.
You might encounter the following issues with workflows:
- •Workflows do not appear when you create a change request.
- •New workflows do not appear for your account.
- •You cannot create a new workflow.
Perform the following tasks to fix workflow issues:
Verify that the Workflow Service is Running
To verify that the Workflow service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Workflow.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh camunda status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh
Verify that the Messaging Service is Running
To verify that the Messaging service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Message Broker.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh rabbitmq status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh
Verify that the Daemon Tools Service is Running
To verify that the Daemon Tools service is running, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command:
sh daemontools status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh