Use Change Requests
A change request facilitates communication and discussion between the object stakeholders and the wider Axon community.
Raise a change request to provide a controlled and audited change approval process. Assign a workflow to the change request, and run the workflow to activate the change request. The types of change requests that you can create depend on the configuration of each instance of Axon and the configured workflows. Any user that logs in to Axon can raise a change request.
To create a change request, you can use the native Axon change request system or an external system that the system administrator has configured. Axon supports the ServiceNow ticketing system.
In Axon, you can create change requests manually, or the Axon Administrator can configure automatic change requests.
- Manual Change Request
- Raise a change request manually if you want to involve stakeholders when you create or modify an Axon object. To raise a manual change request, see Create a Change Request Manually.
- Automatic Change Request
- If the Axon administrator has configured automatic change requests, Axon automatically starts a change request process when you create or modify an object.
For more information, see the Axon Data Governance 7.2.1 Administrator Guide.
You can find or track a change request in the following locations:
- •Unison Search. Change Requests have their own facet. Each change request is linked to the object that they belong to.
- •Object View. View a change request in the Change tab of an object.
- •My Account. Object stakeholders that are a part of change request workflow can find a list in the My Account | Change Request view.
- •Dashboard widgets. In the Change Requests widget, view the change requests that are assigned to you and the change requests you have raised. In the Pending Tasks widget, see your pending tasks in workflows where you are a stakeholder.
After a task starts in the workflow of a change request, Axon displays the task in the Active Tasks facet on the Unison search.
Change Request Statuses
A change request can be in one of the following statuses:
- Pending Start
- You have created a change request, but not started it. Assign and run a workflow to start the change request. If the SuperAdmin has configured mandatory workflow approvals, check for pending stakeholder roles, assign the missing stakeholders to the object, and submit your changes to start the change request.
- Running
- The change request has started, and the object moves through the stakeholders that are defined in the workflow for the object.
- Completed
- The change request is complete. The object has moved through all the stakeholders and reached the end of the workflow
- Cancelled
- The change request was cancelled in the middle of the workflow, and the object cannot be created or modified in Axon
- Invalid
- The change request has become invalid because approval for the object is no longer required.