Troubleshooting with Installation Log Files
You can use the following log files to troubleshoot an Informatica installation:
- Installation log files
- The installer produces log files during and after the installation. You can use these logs to get more information about the tasks completed by the installer and errors that occurred during installation. The installation log files include the following logs:
- - Debug logs
- - File installation logs
- Service Manager log files
- Log files generated when the Service Manager starts on a node.
Debug Log Files
The installer writes actions and errors to the debug log file. The name of the log file depends on the Informatica component you install.
The following table describes the properties of the debug log files:
Property | Description |
|---|
Log File Name | - - Informatica_<Version>_Services.log
- - Informatica_<Version>_Client.log
- - Informatica_<Version>_Services_Upgrade.log
- - Informatica_<Version>_Client_Upgrade.log
|
Location | Installation directory. |
Usage | Get more information about the actions performed by the installer and get more information about installation errors. The installer writes information to this file during the installation. If the installer generates an error, you can use this log to troubleshoot the error. |
Contents | Detailed summary of each action performed by the installer, the information you entered in the installer, each command line command used by the installer, and the error code returned by the command. |
The debug log contains output from the infacmd and infasetup commands used to create the domain, node, and application services. It also contains information about starting the application services.
File Installation Log File
The file installation log file contains information about the installed files.
The following table describes the properties of the installation log file:
Property | Description |
|---|
Log File Name | - - Informatica_<Version>_Services_InstallLog.log
- - Informatica_<Version>_Client_InstallLog.log
|
Location | Installation directory. |
Usage | Get information about the files installed and registry entries created. |
Contents | Directories created, names of the files installed and commands run, and status for each installed file. |
Service Manager Log Files
The installer starts the Informatica service. The Informatica service starts the Service Manager for the node. The Service Manager generates log files that indicate the startup status of a node. Use these files to troubleshoot issues when the Informatica service fails to start and you cannot log in to Informatica Administrator. The Service Manager log files are created on each node.
The following table describes the files generated by the Service Manager:
Property | Description |
|---|
catalina.out | Log events from the Java Virtual Machine (JVM) that runs the Service Manager. For example, a port is available during installation, but is in use when the Service Manager starts. Use this log to get more information about which port was unavailable during startup of the Service Manager. The catalina.out file is in the following directory: <Informatica installation directory>/logs/<node name>/catalina.out |
node.log | Log events generated during the startup of the Service Manager on a node. You can use this log to get more information about why the Service Manager for a node failed to start. For example, if the Service Manager cannot connect to the domain configuration database after 30 seconds, the Service Manager fails to start. The node.log file is in the /tomcat/logs directory. |