Troubleshooting a Secure Agent
- I installed the Secure Agent, but I want to install another on a different machine. How do I do that?
On the new machine, use your login to connect to Informatica Cloud. Then, download and install the Secure Agent.
Secure Agent Errors
- I started the Secure Agent, but the status is inactive.
The Secure Agent may take a few minutes to start. The status refreshes every 5 seconds. If the Secure Agent does not become active, complete the following tasks:
- •If your organization uses a proxy server to access the internet, verify that the proxy settings are set correctly in Informatica Cloud. For more information, see Administer.
- •View the details in infaagent.log in the directory where you installed the Secure Agent.
- The Secure Agent did not install or start correctly.
If the Secure Agent does not install or start correctly, complete the following tasks:
- 1. View the installation details in infaagent.log in the directory where you installed the Secure Agent.
- 2. View the application logs in the Event Viewer for a Secure Agent that runs on Windows.