Troubleshooting Security
- After the Winter 2014 upgrade, I am unable to access the same objects or perform the same tasks as before the upgrade.
The Winter 2014 release includes a security update that requires an organization that uses user groups to assign all users to a user group with the appropriate permissions. Users not assigned to a user group have very limited access to Informatica Cloud functionality.
Ask your organization administrator to assign you to a user group with the permissions that you need.
- When I try to log in to Informatica Cloud, I receive the following error message:
Login Failed. Access from your IP address is denied.
Your organization uses two-factor authentication. This requires you to log in from within the specified IP address ranges. For help logging in from an appropriate IP address, contact your Informatica Cloud administrator.
If the Informatica Cloud administrator cannot log in because an incorrect IP address range has been configured for the organization, contact Informatica Global Customer Support.
- I received the following security violation error:
There may have been a security violation while accessing the site. Verify that there are no malicious scripts running in your browser. This error also appears when you submit the form multiple times through a browser reload.
This error appears when you click an option on a page while the page is still loading from a previous click. Click the Here link to return to Informatica Cloud.
- When I try to view the details about an object, such as a connection or Data Replication task, the Object Not Found page displays.
The object was recently deleted. The Object Not Found page appears when an object no longer exists. Refresh the page to display current objects.
- When I try to perform a task, the Access Denied page displays.
The Access Denied page displays when you try to perform a task that is not allowed for your user account. You might not have the role, user group, or object-level permissions to perform the task. If you need access to perform the task, ask the Informatica Cloud administrator to review your user account.