On the Ticket Manager page, you can view the list of tickets with or without workflows. Data Quality Failure ticket types are created without workflows. To view the list of tickets for an asset, go to the Tickets tab of the asset page.
Viewing tickets from Ticket Manager page
Click a ticket to open the ticket in a new page. The following image shows the Data Quality Failure ticket:
The following table describes the fields that appear on the Overview tab:
Field
Description
Description
Description of the ticket.
Rule Occurrences
Name. Name of the rule occurrence you selected while creating the ticket.
Dimension. The dimension of the rule occurrence.
Latest Score. The latest data quality score of the rule occurrence.
Total Rows. The data preview of the total number of rows for the rule occurrence.
Failed Rows. The data preview of the failed rows for the rule occurrence.
Description. The description of the rule occurrence.
Resolution
Resolution status of the ticket.
Stakeholders
Users that have been assigned as stakeholders for the asset.
Status
The current status of the ticket.
Note: You can edit the Rule Occurrences section in the ticket and add additional rule occurrences associated with the data element. This is not applicable to Data Quality Failure tickets without data elements and those that are associated with the rule occurrences generated from the data quality score cards.
Viewing tickets from Asset page
To display the list of all open, resolved, and canceled tickets associated with the asset, click the Tickets tab of the asset page, and filter the results to view the Data Quality Failure type of tickets that are not associated with a workflow.
The following image shows the resolved ticket:
View tickets from Tickets page
If you have configured the Tickets widget on your dashboard, you can view tickets specific to a business asset type or based on the ticket statuses. Click the header of the Tickets widget to view tickets on the Tickets page.
To resolve or cancel a ticket, click the Action button and select Resolve or Cancel on the particular ticket row. You can also resolve or cancel tickets without workflows only if you are the stakeholder of the asset or if your user role is assigned the Manage Tickets feature privilege in Administrator.
