When you create a mapping, you can configure the source properties to use ServiceNow objects to read data from your ServiceNow account. The source properties appear on the Source tab when you specify a ServiceNow connection.
The following table describes the ServiceNow source properties:
Source Property
Description
Connection Type
Name of the source connection.
Source Type
Select Single as the source type.
Source Object
Select the source object for the task.
You can use the following ServiceNow objects as a source object in a mapping:
•Incident
•Cases
•Contract
•Account
•Assets
•Contact
•Log_Entry
•Catalog_Task
•Ticket
•Knowledge
•Event
•Variables
•Work Order
•Task
•Alm_asset
•Sn_customerservice_case_report
The following table describes the advanced ServiceNow source properties:
Source Property
Description
Read Batch Size
The maximum number of records that the Secure Agent reads in a batch from ServiceNow.
Note: You can specify a maximum batch size of up to 10,000 records. If you specify a batch size beyond 10,000 records, data loss is encountered.