Alert Management
Alerts provide users with domain and service alerts. Domain alerts provide notification about node failure and master gateway election. Service alerts provide notification about service process failover.
To use the alerts, complete the following tasks:
- •Configure the SMTP settings for the outgoing email server.
- •Subscribe to alerts.
After you configure the SMTP settings, users can subscribe to domain and service alerts.
Configuring SMTP Settings
You configure the SMTP settings for the outgoing mail server to enable alerts.
Configure SMTP settings on the domain Properties view.
1. In the Administrator tool, click the Manage tab.
2. Click the Services and Nodes view.
3. In the Navigator, select the domain.
4. In the contents panel, click the Properties view.
5. In the SMTP Configuration section, click Edit.
6. Edit the SMTP settings.
Property | Description |
|---|
Host Name | The SMTP outbound mail server host name. For example, enter the Microsoft Exchange Server for Microsoft Outlook. |
Port | Port used by the outgoing mail server. Valid values are from 1 to 65535. Default is 25. |
User name | The user name for authentication upon sending if required by the outbound mail server. |
Password | The user password for authentication upon sending if required by the outbound mail server. |
Sender Email Address | The email address that the Service Manager uses in the From field when sending notification emails. If you leave this field blank, the Service Manager uses Administrator@<host name> as the sender. |
7. Click OK.
Subscribing to Alerts
After you complete the SMTP configuration, you can subscribe to alerts.
1. Verify that the domain administrator has entered a valid email address for your user account on the Security page.
If the email address or the SMTP configuration is not valid, the Service Manager cannot deliver the alert notification.
2. In the Administrator tool header area, click Manage > Preferences.
The Preferences page appears.
3. In the User Preferences section, click Edit.
The Edit Preferences dialog box appears.
4. Select Subscribe for Alerts.
5. Click OK.
6. Click OK.
The Service Manager sends alert notification emails based on your domain privileges and permissions.
The following table lists the alert types and events for notification emails:
Alert Type | Event |
|---|
Domain | Node Failure Master Gateway Election |
Service | Service Process Failover |
Viewing Alerts
When you subscribe to alerts, you can receive domain and service notification emails for certain events. When a domain or service event occurs that triggers a notification, you can track the alert status in the following ways:
- •The Service Manager sends an alert notification email to all subscribers with the appropriate privilege and permission on the domain or service.
- •The Log Manager logs alert notification delivery success or failure in the domain or service log.
For example, the Service Manager sends the following notification email to all alert subscribers with the appropriate privilege and permission on the service that failed:
From: Administrator@<database host>
To: Jon Smith
Subject: Alert message of type [Service] for object [HR_811].
The service process on node [node01] for service [HR_811] terminated unexpectedly.
In addition, the Log Manager writes the following message to the service log:
ALERT_10009 Alert message [service process failover] of type [service] for object [HR_811] was successfully sent.
You can review the domain or service logs for undeliverable alert notification emails. In the domain log, filter by Alerts as the category. In the service logs, search on the message code ALERT. When the Service Manager cannot send an alert notification email, the following message appears in the related domain or service log:
ALERT_10004: Unable to send alert of type [alert type] for object [object name], alert message [alert message], with error [error].