Analyzing Node Diagnostics

Use the Configuration Support Manager to complete the following tasks:

You can use the Configuration Support Manager to resolve issues encountered during operations. To expedite resolution of support issues, you can generate and upload node diagnostics to the Configuration Support Manager. You can analyze node diagnostics in the Configuration Support Manager and find a solution to your issue.

For example, when you run a Sorter session that processes a large volume of data, you notice that there is some data loss. You generate node diagnostics and upload them to the Configuration Support Manager. When you review the diagnostics for bug fix alerts, you see that a bug fix, EBF178626, is available for this. You apply EBF178626, and run the session again. All data is successfully loaded.

You can use the Configuration Support Manager to avoid issues in your environment. You can troubleshoot issues that arise after you make changes to the node properties by comparing different node diagnostics in the Configuration Support Manager. You can also use the Configuration Support Manager to identify recommendations or updates that may help you improve the performance of the node.

For example, you upgrade the node memory to handle a higher volume of data. You generate node diagnostics and upload them to the Configuration Support Manager. When you review the diagnostics for operating system warnings, you find the recommendation to increase the total swap memory of the node to twice that of the node memory for optimal performance. You increase swap space as suggested in the Configuration Support Manager and avoid performance degradation.