Node Diagnostics Overview
The Configuration Support Manager is a web-based application that you can use to track Informatica updates and diagnose issues in your environment.
You can discover comprehensive information about your technical environment and diagnose issues before they become critical.
Generate node diagnostics from the Informatica Administrator and upload them to the Configuration Support Manager in the Informatica MySupport Portal. Then, check the node diagnostics against business rules and recommendations in the Configuration Support Manager.
The following image shows the operational flow to generate and upload node diagnostics:
Complete the following tasks to generate and upload node diagnostics:
- 1. Log in to the Informatica MySupport Portal.
- 2. Generate node diagnostics. The Service Manager analyzes the services of the node and generates node diagnostics including information such as operating system details, CPU details, database details, and patches.
- 3. Optionally, download node diagnostics to your local drive.
- 4. Upload node diagnostics to the Configuration Support Manager, a diagnostic web application outside the firewall. The Configuration Support Manager is a part of the Informatica MySupport Portal. The Service Manager connects to the Configuration Support Manager through the HTTPS protocol and uploads the node diagnostics.
- 5. Review the node diagnostics in the Configuration Support Manager to find troubleshooting information for your environment.
