In Salesforce, a permission set specify what the users can do within an organization. The unmanaged Salesforce package includes a predefined permission set granting access to Agent actions. Assign the permission set to required users.
1From Setup, enter Permission Sets in the Quick Find box.
2Click Permission Sets.
3On the Permission Sets page, click Infa MDM Agent permissions.
The permission set details appear.
4Click Manage Assignments > Add Assignments.
5Select the users for whom you want to assign the permission set, and click Next.
Note: If your agent is a Service Agent, assign the permission set to Agent Users assigned to the Service Agent.