Agentforce is a Salesforce AI agent platform that empowers businesses to create and deploy autonomous AI agents tailored to their operational needs.
The platform include the following components:
•Agents. Intelligent systems that understand natural language and perform tasks.
•Topics and Instructions. Foundational building blocks that define what an agent can do and its scope.
•Actions. Specific tasks that an Agentforce AI agent performs within a topic.
An AI agent in Agentforce can be configured with multiple topics. Each topic can include multiple actions to define agent behavior. The unmanaged Salesforce package includes Agent actions based on Apex classes that enable AI agents to retrieve comprehensive customer and product information from MDM SaaS.