Manage Tasks and Tickets > Manage tasks and tickets

Manage tasks and tickets

When users change data in Customer 360 SaaS, the changes can trigger an approval workflow. The workflow might consist of one or multiple approval tasks linked together.

Relevant stakeholders need to review and approve the data before it becomes master data.

As a stakeholder, you can view all your assigned review tasks in one of the following inboxes:

•If you became a Customer 360 SaaS customer as of the April 2026 release, you can view your assigned tasks in the task inbox.

For more information about the task inbox, see Review tasks in the task inbox.

You can also use the ticket manager to view tickets associated with workflows in which you are a stakeholder. You can use a ticket to track all the completed tasks related to an update that triggered the workflow.

For more information about the ticket manager, see View tickets in the ticket manager.

Note:

Effective in the April 2026 release, the ability to review tasks in the task inbox and view tickets in the ticket manager is available for preview.

Preview functionality is supported for evaluation purposes but is unwarranted and is not supported in production environments or any environment that you plan to push to production. Informatica intends to include the preview functionality in an upcoming release for production use, but might choose not to in accordance with changing market or technical circumstances. For more information, contact Informatica Global Customer Support.

•If you were an existing MDM SaaS customer before the April 2026 release, you can view your assigned tasks in the workflow inbox.

For more information about the workflow inbox, see Review tasks in the workflow inbox.

To enable the task inbox and ticket manager for your organization, contact Informatica Global Customer Support.