Zendesk V2 Connector > Connections for Zendesk V2 > Connect to Zendesk
  

Connect to Zendesk

Let's configure the Zendesk V2 connection properties to connect to Zendesk.

Before you begin

Before you get started, you'll need to create a Zendesk user account and get the relevant configuration details from your Zendesk account based on the authentication type that you want to configure.
Check out Prerequisites to learn more about the configuration prerequisites.

Connection details

The following table describes the basic connection properties:
Property
Description
Connection Name
Name of the connection.
Each connection name must be unique within the organization. Connection names can contain alphanumeric characters, spaces, and the following special characters: _ . + -,
Maximum length is 255 characters.
Description
Description of the connection. Maximum length is 4000 characters.
Type
Zendesk V2
Use Secret Vault
Stores sensitive credentials for this connection in the secrets manager that is configured for your organization.
This property appears only if secrets manager is set up for your organization.
When you enable the secret vault in the connection, you can select which credentials that the Secure Agent retrieves from the secrets manager. If you don't enable this option, the credentials are stored in the repository or on a local Secure Agent, depending on how your organization is configured.
Note: If you’re using this connection to apply data access policies through pushdown or proxy services, you cannot use the Secret Vault configuration option.
For information about how to configure and use a secrets manager, see Secrets manager configuration.
Runtime Environment
The name of the runtime environment where you want to run tasks.
Specify a Secure Agent, Hosted Agent, serverless, or elastic runtime environment.
For more information about how to configure and use the runtime environments, see Runtime environments.
URL
URL of the Zendesk account. Specify the complete URL.
For example, https://informaticabusinesssolution13.zendesk.com/api/v2.

Authentication types

You can configure the basic, API token, and OAuth 2.0 client credentials authentication types to access Zendesk.
Select the required authentication type and then configure the authentication-specific parameters.

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