Configuring and publishing the processes
To configure and publish the processes, perform the following steps:
1Open the Create Incident process.
2On the Start tab of the Start step, select Cloud Server in the Run On field.
3Optionally, you can change the tracing level from Verbose to None on the Advanced tab.
4Save and publish the process.
5Open the Synchronize Dynamics 365 Cases with ServiceNow Incidents process process.
6On the Start tab of the Start step, select Cloud Server in the Run On field.
7Optionally, you can change the tracing level from Verbose to None on the Advanced tab.
8Optionally, you can change the period from when you want to synchronize the data in the filter input field in the Get Last Created Case step.
9Save and publish the process.