When you invoke the Synchronize Dynamics 365 Cases with ServiceNow Incidents process, the user receives a notification stating that the process is running in the background. After the process runs, the user receives an email with the number of successful synchronizations and a list of case numbers that failed to synchronize.
To invoke a process, you can use one of the following options:
• Passing input through a browser
1Open the Synchronize Dynamics 365 Cases with ServiceNow Incidents process and click Actions > Properties Detail > Copy Service URL.
2Open a text editor and add the input field and value to the service URL as shown in the following format:
<Cloud Application Integration POD URL>/active-bpel/public/rt/<API_name>?Email=<Email_ID>
3Open a browser and paste the service URL as shown in the following image:
A message appears stating that the background job has started.
•Passing input through a REST client
You can use a REST client such as Postman.
1Open Postman.
2Select the HTTP verb as GET and specify the generated REST service URL followed by the input field and value ?Email=<Email_ID> as shown in the following sample image:
3Enter the user account details on the Authorization tab.
4Click Send.
In Application Integration Console, you can verify whether the process execution was successful or faulted.
The following image shows a successful process execution: