Synchronize Dynamics 365 Cases with ServiceNow Incidents > Using the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe > Test data synchronization from Dynamics 365 cases to ServiceNow incidents
  

Test data synchronization from Dynamics 365 cases to ServiceNow incidents

When you invoke the process, the HTTP request searches for all the cases that were created or updated during the previous day in Dynamics 365, and the details are synchronized with the ServiceNow incidents without manual intervention.
The following table shows the fields that are synchronized between the Dynamics 365 case and the ServiceNow incident:
Dynamics365 - Case
ServiceNow - Incident
ID
Number
Customer (Type - Contact)
Caller
Owner
Assign to
Case Title
Short description
Description
Description
Origin
Channel
Priority
Urgency
Create Date
Create Date
Last Modify Date
Last Modify Date