Configuring and publishing the Dynamics 365 connection

1. 1Open the Dynamic365ConnectionCase connection.
2. 2In the Type field, select Dynamics365.
3. 3In the Run On field, select Cloud Server or any Secure Agent.
4. 4In the Connection Properties section, enter values for the following properties:

Property	Description
Tenant_ID	Dynamics 365 tenant ID to get the access token. Enter the tenant ID that you generated under Microsoft Entra ID > App registrations in Dynamics 365 after creating the client credentials.
Client_ID	Dynamics 365 client ID to generate a valid access token. Enter the client ID that you generated under Microsoft Entra ID > App registrations in Dynamics 365.
Client_Secret	Dynamics 365 client secret that you generated under Microsoft Entra ID > App registrations in Dynamics 365.
Grant_type	Grant type that the Dynamics 365 case uses to get an access token for third-party client authorization. Enter the value as client_credentials.
Resource_URL	URL to access the Dynamics 365 case.

5. 5Save and publish the connection.