Synchronize ServiceNow Incidents with Dynamics 365 Cases > Using the Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe > Invoking the process

Invoking the process

When you invoke the ServiceNow to Dynamics365 (Incident to Case) process, the user receives a notification stating that the process is running in the background. After the process runs, the user receives an email with the number of successful synchronizations and a list of case numbers that failed to synchronize.

To invoke a process, you can use one of the following options:

• Passing input through a browser

1Open the ServiceNow to Dynamics365 (Incident to Case) process and click Actions > Properties Detail > Copy Service URL.
2Open a text editor and add the input field and value to the service URL as shown in the following format:

<Cloud Application Integration POD URL>/active-bpel/public/rt/<API_name>?email=<Email_ID>

3Open a browser and paste the service URL as shown in the following sample image:

The image shows the service URL execution in a browser window.

A message appears stating that the background job has started.

•Passing input through a REST client

You can use a REST client such as Postman.

1Open Postman.
2Select the HTTP verb as GET and specify the generated REST service URL followed by the input field and value ?email=<Email_ID> as shown in the following sample image:

The image shows the HTTP verb and the REST service URL specified in Postman.

3Enter the user account details on the Authorization tab.
4Click Send.

In Application Integration Console, you can verify whether the process execution was successful or faulted.

The following image shows a successful process execution:

The image shows a successful process execution in Application Integration Console.