Synchronize ServiceNow Incidents with Dynamics 365 Cases > Using the Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe > Test data synchronization from ServiceNow incidents to Dynamics 365 cases
  

Test data synchronization from ServiceNow incidents to Dynamics 365 cases

When you invoke the process, the HTTP request searches for all the incidents that were created or updated during the previous day in ServiceNow, and the details are synchronized with the Dynamics 365 cases without manual intervention.
The following table shows the fields that are synchronized between the ServiceNow incident and the Dynamics 365 case:
ServiceNow - Incident
Dynamics 365 - Case
Caller
Customer
Assign to
Owner
Short Description
Case Title
Description
Description
Channel
Origin
  • - Chat, Self-Service, Virtual Agent, and Walk-in - Web
  • - Email - Email
  • - Phone - Phone
State
Status
  • - New - In progress
  • - In progress - In progress
  • - On hold - On hold
Urgency
Priority
Create Date/Last Modify Date
Last Modify Date