Synchronize Zendesk Tickets with Salesforce Cases > Using the Synchronize Zendesk Tickets with Salesforce Cases recipe > Data synchronization from Zendesk tickets to Salesforce cases
  

Data synchronization from Zendesk tickets to Salesforce cases

After you publish the processes, whenever a Zendesk ticket is created or updated, Zendesk sends a webhook and triggers the process, and the ticket details are synchronized with the Salesforce case without manual intervention.
The following table shows the fields that are synchronized between the Zendesk ticket and the Salesforce case:
Zendesk Ticket
Salesforce Case
ID
Zendesk ID
Status
Status
Priority
Priority
Subject
Subject
Description
Description
Organization ID
Account Zendesk ID
Organization Name
Account Name
Requester
Contact Last Name + First Name
Requester Email
Contact Email
Requester Role
Contact Title
This field synchronizes the value from the API, but the value can be different in the UI. For example, agent and Staff member, end-user and End user.