Step 3. Configure and publish the Zendesk connection
Configure the email address, API token, and instance domain in the ZendeskConnectionTicket connection, and then publish the connection.
1Open the ZendeskConnectionTicket connection.
2From the Type list, select Zendesk.
3From the Run On list, select Cloud Server or any Secure Agent.
4In the Connection Properties section, enter values for the following properties:
Property | Description |
|---|
Email | Zendesk user's email address to authenticate requests. |
Api_Token | Zendesk API token to authenticate requests. You can generate this value on the Zendesk Admin page. |
Instance_Domain | The instance domain of Zendesk. Enter the instance domain in the following format: https://{domain}.zendesk.com |
5 Save and publish the connection.