Zendesk V2 Sources in Mappings

When you create a mapping, you can configure the source properties to use Zendesk objects to read the data from your Zendesk account. The source properties appear on the Source tab when you specify a Zendesk V2 connection. When you specify custom fields of Users and Organizations objects in the Custom Field connection property, the Secure Agent appends CF_ to the custom field key and displays the custom fields in the Field Mapping tab.

Source Property	Description
Connection Type	Name of the Zendesk V2 source connection.
Source Type	Select Single or Multiple as the source type. Select Single to read data from a standard Zendesk object. Select Multiple to read data from a standard Zendesk object and add a single child object. Note: When you select Multiple as the source type, you cannot add a sibling object. The sibling object appears as a column of the child object and contains a value of string data type.
Source Object	Select the Zendesk source object for the task.

Property	Description
Filter	Filter value in a read operation. Click Configure to add conditions to filter records and reduce the number of rows that the Secure Agent reads from the source. Select Not Parameterized filter condition and use a basic filter to specify the object, field, operator, and value to select specific records. Zendesk V2 Connector does not support Completely Parameterized and Advanced filter conditions in a mapping. You cannot assign data filters when you use the following Zendesk objects in a mapping task: - Tags - Requests
Sort	Not applicable for Zendesk V2 Connector.

Property

Description

Filter

Filter value in a read operation. Click Configure to add conditions to filter records and reduce the number of rows that the Secure Agent reads from the source.

Select Not Parameterized filter condition and use a basic filter to specify the object, field, operator, and value to select specific records.

Zendesk V2 Connector does not support Completely Parameterized and Advanced filter conditions in a mapping.

You cannot assign data filters when you use the following Zendesk objects in a mapping task:

- Tags
- Requests

Sort

Not applicable for Zendesk V2 Connector.

Property	Description
Is Incremental Export	Zendesk V2 Connector supports incremental data export for Tickets, TicketMetricEvents, Users, and Organizations objects. Select the check box to enable incremental export. Note: If you select the Is Incremental Export property, you must only provide data a filter for Updated_At field in GMT format. You must not provide data filters for any other field. For example, Updated_At Equals 2016-04-28 21:04:00
Tracing Level	Determines the amount of detail that appears in the log for the source. You can choose Terse, Normal, Verbose Initialization, or Verbose Data tracing level. Default is Normal.

Property

Description

Is Incremental Export

Zendesk V2 Connector supports incremental data export for Tickets, TicketMetricEvents, Users, and Organizations objects. Select the check box to enable incremental export.

Note: If you select the Is Incremental Export property, you must only provide data a filter for Updated_At field in GMT format. You must not provide data filters for any other field.

For example, Updated_At Equals 2016-04-28 21:04:00

Tracing Level

Determines the amount of detail that appears in the log for the source. You can choose Terse, Normal, Verbose Initialization, or Verbose Data tracing level.

Default is Normal.