Your workflow inbox

The workflow inbox is a centralized location where you can view all tasks that are assigned to you.

New tasks inbox

The Tasks Inbox introduced in the April 2025 release of Data Governance and Catalog allows you to view the tasks for BPMN workflows that were created in Metadata Command Center.

To access the Tasks Inbox page, click the Workflow Inbox icon at the top of each page. Then, on the Workflow Inbox page, toggle the New Tasks Inbox option.

The following image shows the Tasks Inbox page:

Image depicting the Unassigned Tasks tab on the Tasks Inbox page. The Task Details tab is open for the task that is selected in the Tasks section.

By default, Data Governance and Catalog opens the My Tasks tab of the Tasks Inbox. If you want to view the tasks that are assigned to a multiple users or a user group, open the Unassigned Tasks tab. On the Unassigned Tasks tab, you can claim tasks you want to work on. However, claiming a task is not necessary to perform actions on it. For more information about how you can perform actions on a task, see Participating in a workflow.

Overview section

In the Overview section, you can view metrics that pertain to the tasks in the selected tab. In this section, you can view the following metrics:

- Priority. A graphical representation of the total number of tasks categorized by priority levels, Low, Medium, High.
- Event Type. A graphical representation of the total number of tasks categorized by the event type.
- Due Date. A graphical representation of the total number of tasks, categorized by whether they are within their due date or past the due date.

To hide the Overview section, open the Action menu and click Hide Overview.

Tasks section

The Tasks section lists the tasks that pertain to the selected tab. The following table describes the properties that you can view on the Tasks grid:

Property	Description
Priority	Priority level of the task. The levels can be, Low, Medium or High.
Name	Name of the task.
Event Type	The event type of the task. This property can have one of the following values: - Approval Request for Create. Task pertain to creation of new assets. - Approval Request for Change. Task pertains to any proposed changes to existing assets.
Asset Type	Type of the asset for which the ticket is created.
Due Date	Date by which the participant should complete the current task.
Description	Description of the ticket associated with the task.
Created Date	Date on which the task is created.

To view more details about a task, click the task. The following table lists the tabs that you can view for a task that you select on the Tasks grid:

Tab	Description
Asset Details	Details of the asset for which the workflow was created. You can view the following properties in the Asset Details tab: - Name. Name of the asset. - Description. Description of the asset. - Participants. Details of the user that created the ticket and the latest user that updated the ticket. - Stakeholders. Details of the users that are assigned as stakeholders for the asset.
Task Details	Details of the selected workflow task. You can view the following properties in the Task Details tab: - Priority. Priority level of the ticket. The levels can be, Low, Medium or High. - Created Date. Date on which the task was created. - Modified Date. Latest date on which the task was modified. - Due Date. Date by which the participant should complete the current task.
Ticket Details	Details of the ticket that is associated with the workflow. You can view the following properties in the Ticket Details tab: - Overview. An overview of the ticket. - Resolution. Indicates whether or not the ticket is resolved. - Stakeholders. Details of the users that are assigned as stakeholders for the asset. - Workflow Overview. A pictorial representation of the workflow that is associated with the ticket. - Workflow Timeline. A summary of the progression of events in the workflow.
Changes	A summary of the changes made to the asset as part of this ticket. You can view the following properties in the Changes tab: - Field. An attribute of the asset. - Original Value. The current value assigned to the attribute. - New Value. The new value assigned to the attribute

Pre-existing workflow inbox

On the Workflow Inbox page, you can view the tasks created for workflows created in Application Integration. To access the Workflow Inbox page, click the Workflow Inbox icon at the top of each page.

The following image shows the Workflow Inbox page:

Image depicting the Workflow Inbox page.

You can click a task to take action on it. To filter the tickets in the Workflow Inbox window, click Filters, and select one of the filters.

To see your tasks in the workflow inbox, the organization administrator must enable the View Tasks feature privilege for the Human Tasks service for your user role in Administrator. For more information about assigning feature privileges to users, see Organization Administration in the Cloud Common Services help.

Note: Tasks related to workflows created using the Application Integration process will continue to appear in the Workflow Inbox until the next major upgrade for Data Governance and Catalog. To streamline your ticket management experience, the Tasks Inbox will fully replace the Workflow Inbox in the next major upgrade for Data Governance and Catalog. Before the next major upgrade, ensure that you complete all tasks pertaining to workflows created through Application Integration. After the upgrade, any open tasks from these pre-existing workflows will expire, and the associated tickets will be cancelled.