A ticket is an object in Data Governance and Catalog that either tracks the workflow for a particular asset or can be created to notify the stakeholders of an asset about any issue that may need remediation.
You can create the tickets with or without workflows.
Tickets with workflows
Create the Approval Request for Create and Approval Request for Change tickets to provide a controlled and audited change approval process.
If the organization administrator has configured workflow approvals, the system creates a ticket when a user attempts to create or modify an asset. Data Governance and Catalog starts the workflow that is associated with the asset type. Go to the Tickets tab of the asset to see all tickets that the system has created for the asset.
The following image shows an example of an asset with one workflow ticket:
Tickets without workflows
Create the Data Quality Failure tickets to notify the stakeholders of an asset about data quality failure issues.
When you run rule occurrences on data elements and the validation, completeness, and other parameters are verified, you might receive a poor data quality score for this rule occurrence. You can now create a data quality failure ticket for the issue. The stakeholder of the asset receives a notification after the ticket is created and can start the remediation process.
The following image shows a Data Quality Failure ticket that is not associated with any workflow:
When you view the ticket details of a Data Quality Failure ticket in the Tickets tab of the asset page, the Changes section is not visible. This is because no changes are tracked for the tickets that are created without workflows.
Creating a ticket
Use a ticket with a workflow to provide controlled and audited change approval process. Or, create a ticket without workflows to notify stakeholders about any issue related to their assets.
1In the New dialog box on the Home page, select Others and the option to create a new ticket displays.
2On the New Ticket page, enter the essential properties of the asset.
Field
Description
Name
Enter the name of the ticket.
Type
Select the change request type from the following drop-down list:
- Approval Request for Create. Select if you want to create an asset.
- Approval Request for Change. Select if you want to modify an asset.
- Data Quality Failure. Select if you want to report data quality failure issues.
Note: Data Quality Failure ticket is created without a workflow.
Asset Details
For creating an Approval Request for Create or an Approval Request for Change ticket, select an existing asset from the list of assets in the Select Assets dialog box.
For creating a Data Quality Failure ticket, select from the following list:
- Data Element. Select an existing data element from the system or the catalog source.
This field is not mandatory if you select the rule occurrences generated from data quality score cards. The following image shows the Select Data Element dialog box:
- Rule Occurrences. This is a mandatory field. Select manually created, automatically generated, or data quality score card-generated rule occurrences from the list.
Severity
Select the severity of the ticket from the drop-down list.
Urgency
Select the urgency of the ticket from the drop-down list.
Status
Displays the status of the ticket.
Description
Enter the description of the ticket.
The Stakeholders section displays the stakeholders that are assigned to the asset for which you are creating the ticket. You can view the role that the user or user group is assigned to, the name and email of the user.
3Click Create to create a new ticket for an asset.
The new ticket will be created and you can view all the tickets on the Ticket Manager page. For more information on viewing the tickets, see View workflow tickets .
You can create Data Quality Failure tickets from the asset page or from the rule occurrence page by clicking the dots at the top right corner of the page.
The following image shows the option to create Data Quality Failure ticket from the Asset page:
The following image shows the option to create Data Quality Failure ticket from the rule occurrences page:
