When a task has a single potential owner, it is assigned to the potential owner and the task transitions into the Assigned status. When a task has multiple potential owners, the task transitions into the Unassigned status, indicating that it must be claimed by one of its potential owners.
As a potential owner, you must claim a task to take ownership of the task. After you claim a task, you become the task owner and the task can't be claimed by other potential owners.
1Click the Human Task Inbox.
The task panel appears displaying a list of tasks.
2In the task panel, select Unassigned Tasks from the Quick Filters list.
The task panel lists all the unclaimed tasks specific to your user account or role.
3 Select a task that you want to claim.
The task record appears in the review panel.
4Click Claim.
The task is assigned to you. Your name appears in the Assigned To field of the task and the value of the Status field changes to Assigned.