Connections > ServiceNow connection > Connect to ServiceNow
  

Connect to ServiceNow

Let's configure the ServiceNow connection properties to connect to ServiceNow.

Before you begin

Before you configure the connection properties, you'll need to get the user name, password, and service URL from your ServiceNow account.
The following video shows you how to get the information you need:
Video to get connection details from ServiceNow account.https://infa.media/3AqJGzB

Connection details

The following table describes the connection properties:
Property
Description
Connection Name
Name of the connection.
Each connection name must be unique within the organization. Connection names can contain alphanumeric characters, spaces, and the following special characters: _ . + -,
Maximum length is 255 characters.
Use Secret Vault
Stores sensitive credentials for this connection in the secrets manager that is configured for your organization.
This property appears only if secrets manager is set up for your organization.
When you enable the secret vault in the connection, you can select which credentials that the Secure Agent retrieves from the secrets manager. If you don't enable this option, the credentials are stored in the repository or on a local Secure Agent, depending on how your organization is configured.
Note: If you’re using this connection to apply data access policies through pushdown or proxy services, you cannot use the Secret Vault configuration option.
For information about how to configure and use a secrets manager, see Secrets manager configuration.
Runtime Environment
Informatica Cloud Hosted Agent, the runtime environment where you want to run tasks.
Username
User name of the ServiceNow instance.
Password
Password for the ServiceNow instance.
EndPoint URL
The ServiceNow endpoint URL.

Advanced settings

The following table describes the advanced connection properties:
Property
Description
Instance Type
Type of ServiceNow instance.
Select JSONv2.