You can view, update, enable, disable, and delete workflow events.
On the Workflows tab of the Configure page, you can view existing workflow events. You can edit disabled workflow events. To edit an enabled worklow event, first disable the event and then edit it. You can't edit any workflow events that have active tickets. If there are active tickets, wait until the tickets reach their terminal state or close the open tickets, and then edit the workflow event.
You can select multiple disabled workflow events and enable them. Only enabled workflow events create tickets.
If you don't want to use existing workflow events, select the required events and disable them. You can delete workflow events that you don't need. You can't delete workflow events that have active tickets. If there are active tickets, wait until the tickets reach their terminal state or close the open tickets, and then delete the workflow event.
Editing a workflow event
You can edit existing workflow events as per changing organizational business needs.
Ensure that the workflow event is in disabled state and that there are no active tickets. You can't edit workflow events that have active tickets. If there are active tickets, wait until the tickets reach their terminal state or close the open tickets, and then edit the workflow event.
1In Metadata Command Center, go to the Configure page.
2Click the Workflows tab.
On the Workflow Events page, you can browse through all existing workflow events and view basic information about each workflow event.
3To open an event, click the workflow event name.
4Edit the workflow event as per your business requirement.
5To save the workflow event, click Save.
Enabling or disabling a workflow event
You can enable or disable workflow events.
1In Metadata Command Center, go to the Configure page.
2Click the Workflows tab.
The Workflow Events page appears with existing workflow events.
3To open an event, click the workflow event name.
4On the event page, enable or disable the event.
When you try to enable a workflow event associated with a workflow that was updated, you may not be able to do so. Before you can enable the event, reconfigure the workflow components. For more information about reconfiguring a workflow, see Configuring workflow components.
You can also select multiple workflow events to enable or disable and click Enable or Disable from the Action menu.
Note: The Action menu appears only if the events that you selected have the same event properties.
The status of the workflow event updates.
Deleting a workflow event
You can delete workflow events that you don't need. You can't delete workflow events that have active tickets. If there are active tickets, wait until the tickets reach their terminal state or close the open tickets, and then delete the workflow event.
Before you delete a workflow event, ensure that there are no active tickets.
1In Metadata Command Center, go to the Configure page.
2Click the Workflows tab.
The Workflow Events page appears with existing workflow events.
3Select the workflow events that you want to delete and click Delete from the Action menu.
Note: You can delete enabled workflow events if there are no active tickets.
4Confirm that you want to delete the workflow event.