View, update, enable, disable, and delete workflow events.
On the Workflows tab of the Configure page, you can view existing workflow events. You can edit disabled workflow events. To edit an enabled worklow event, first disable the event and then edit it. You can't edit any workflow events that have active tickets. Wait until the tickets reach their terminal state or close the open tickets, and then edit the workflow event.
You can select multiple disabled workflow events and enable them. Only enabled workflow events create tickets.
If you don't want to use existing workflow events, select the required events and disable them. You can delete single or multiple workflow events that you don't need. You can't delete workflow events that have active tickets. Wait until the tickets reach their terminal state or close the open tickets, and then delete the workflow event.
Updating a workflow event
Edit existing workflow events as per changing organizational business needs.
Ensure that the workflow event is in disabled state and that there are no active tickets. You can't edit any workflow events that have active tickets.
1In Metadata Command Center, go to the Configure page.
2Click the Workflows tab.
On the Workflow Events page, you can browse through all existing workflow events and view basic information about each workflow event.
3Click the workflow event name to open the event.
4Update the workflow event as per your business requirement.
5Click Save to save the workflow event.
Enabling or disabling a workflow event
Enable or disable existing workflow events.
1In Metadata Command Center, go to the Configure page.
2Click the Workflows tab.
The Workflow Events page appears with existing workflow events.
3Select the workflow events that you want to enable or disable and click Enable or Disable from the Action menu.
You can also click the workflow event name, open the event, and then enable or disable it.
The status of the workflow event updates.
Deleting a workflow event
You can delete workflow events that you don't need. You can't delete workflow events that have active tickets. Wait until the tickets reach their terminal state, and then delete the workflow event.
Before you delete a workflow event, ensure that there are no active tickets.
1In Metadata Command Center, go to the Configure page.
2Click the Workflows tab.
The Workflow Events page appears with existing workflow events.
3Select the workflow events that you want to delete and click Delete from the Action menu.
Note: You can delete enabled workflow events if there are no active tickets.
4Confirm that you want to delete the workflow event.