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Workflow components and tools

A workflow can include multiple components that outline the steps needed to complete a business process.
The following table describes the components and steps needed to complete a business process:
Component
Description
Swimlane
Partitions a set of steps in a workflow and visually distinguish task responsibilities between different user roles.
Start
Starts a workflow.
User Task.
A human action required for approvals. For example, you might want to add a user task step to a loan approval process.
Decision Gateway
A control point in a workflow. Use to control the direction of the workflow based on your decision in a user task. For example, approve the request if it meets the requirements, reject if not, or return if more information is required.
Parallel Gateway
A gateway pair that enables multiple tasks to run concurrently. A parallel gateway pair consists of a divergent and convergent gateway. A divergent gateway splits an incoming path into several concurrent outgoing paths, whereas a convergent gateway joins all the incoming paths into a single outgoing path.
For example, when you create a workflow for processing a loan application, you can add multiple tasks that can run in parallel to speed up the process. Customer credit risk validation, KYC collection, asset details, and legal inputs are sample tasks that users can perform concurrently.
Connections
Connects components in a workflow.
End
Marks the completion of a workflow.
Terminal End
Explicitly ends a workflow. Use in parallel gateways to terminate all active tasks and end the workflow.
You can use the following tools when you design workflows: