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Workflow components and tools

You can use the tools and components on the canvas to create workflows.
The following table describes the components and steps needed to complete a business process:
Component
Description
Swimlane
Partitions a set of steps in a workflow and visually distinguishes task responsibilities between different user roles.
Start
Starts a workflow.
User Task
Sends tasks for human approval. For example, you might want to add a user task step to a loan approval process.
Service Task
Automates repetitive tasks that don't need human intervention. You can use a service task to retrieve asset details at run time. For AI governance assets, you can also retrieve the associated risk, mitigation, or questionnaire section at run time.
Decision Gateway
A control point that routes the workflow in one direction based on the decision in a user or service task. You can add decision gateways after tasks to run only one task outcome. For example, approve the request if it meets the requirements, reject if not, or return if more information is required.
Inclusive Gateway
A control point that routes the workflow along one or more paths. The path depends on the decision in a user task or the outcome of a service task. You can add an inclusive gateway after a user task or a service task.
Parallel Gateway
A gateway pair that enables multiple tasks to run concurrently. A parallel gateway pair consists of a divergent and convergent gateway. A divergent gateway splits an incoming path into several concurrent outgoing paths, whereas a convergent gateway joins all the incoming paths into a single outgoing path.
For example, when you create a workflow for processing a loan application, you can add multiple tasks that can run in parallel to speed up the process. Customer credit risk validation, KYC collection, asset details, and legal inputs are sample tasks that users can perform concurrently.
Connections
Connects components in a workflow.
End
Marks the completion of a workflow.
Terminal End
Explicitly ends a workflow. Use in parallel gateways to terminate all active tasks and end the workflow.
You can use the following tools when you design workflows:
Hand tool.
Moves the workflow around the canvas when zoomed in. This tool is useful in large workflows where components are not all visible at once.
Space tool.
Adjusts spacing between components and creates or removes space both horizontally and vertically in a workflow. This tool is helpful to maintain a clean and organized layout when you add new components or rearrange existing ones.
Select tool.
Selects one or more components in a workflow.