Creating a person scenario
You are an insurance agent for a large insurance company. You have a new customer, Anthony Lomax, on the phone. You want to add Mr. Lomax as a record.
To add Anthony Lomax, perform the following steps:
- 1Log in to Customer 360 SaaS.
- 2Click New, select Person as the business entity, and then click Create.
- 3Enter Anthony as the first name and Lomax as the last name.
- 4Enter values in the other required fields.
Customer 360 SaaS saves the record as a draft and displays a Draft label next to the record name.
- 5Click Submit or Send for Approval.