•  Introduction to ServiceNow Connector
  •  Introduction to ServiceNow
  •  ServiceNow Connector assets
  •  ServiceNow Connector operations
  •  Administration of ServiceNow Connector
    •  Set up the ServiceNow integration user and the GMT time zone
    •  Enable the aggregate web service
    •  Setting up the ServiceNow user, group, and role
    •  Set up a ServiceNow user without the ITIL role
•  Connections for ServiceNow
  •  Connect to ServiceNow
    •  Before you begin
    •  Connection details
    •  Advanced settings
  •  Firewall configuration
  •  Proxy server settings
    •  Configure proxy server through proxy.ini file
  •  Test a ServiceNow connection
•  Mappings and mapping tasks with ServiceNow Connector
  •  ServiceNow sources in mappings
  •  Rules and guidelines for ServiceNow mappings
•  Troubleshooting
  •  Fail ServiceNow Read Mapping on Error
  •  Increasing query rows in ServiceNow
  •  Best practices for increasing memory of the Secure Agent
•  Data type reference
  •  ServiceNow and transformation data types

Introduction to ServiceNow Connector

ServiceNow and transformation data types

EA_SERVICENOW_CONN

EA_SERVICENOW_CONN-CONN_NAME

EA_SERVICENOW_CONN-CONN_DESC

EA_SERVICENOW_CONN-CONN_TYPE

EA_SERVICENOW_CONN-AGENTGROUPID

EA_SERVICENOW_CONN-USERNAME

EA_SERVICENOW_CONN-PASSWORD

EA_SERVICENOW_CONN-ENDPOINTURL

EA_SERVICENOW_CONN-INSTANCETYPE

CDI_SERVICENOW_FIREWALL

CDI_SERVICENOW_PROXY

CDI_SERVICENOW_TESTCONNECTION