Uploading Node Diagnostics
You can upload node diagnostics to the Configuration Support Manager through the Administrator tool. You must enter the customer portal login details before you upload node diagnostics.
When you upload node diagnostics, you can update or create a configuration in the Configuration Support Manager. Create a configuration the first time you upload the node diagnostics. Update a configuration to view the latest diagnostics of the configuration. To compare current and previous node configurations of an existing configuration, upload the current node diagnostics as a new configuration.
Note: If you do not have access to the Internet, you can download the file and upload it at a later time. You can also send the file to the Informatica Global Customer Support in an email to troubleshoot or to upload.
1. In the Administrator tool, click the Manage tab > Services and Nodes view.
2. In the Domain Navigator, select the domain.
3. In the contents panel, click Diagnostics.
A list of all nodes in the domain appears.
4. Select the node.
5. Generate node diagnostics.
6. Click Upload Diagnostics File to CSM.
You can upload the node diagnostics as a new configuration or as an update to an existing configuration.
7. To upload a new configuration, go to step 10. To update a configuration, select Update an existing configuration.
8. Select the configuration you want to update from the list of configurations.
10. Select Upload as a new configuration.
11. Enter the following configuration details:
Field | Description |
|---|
Name | Configuration name. |
Description | Configuration description. |
Type | Type of the node, which is one of the following types: - - Production
- - Development
- - Test/QA
|
12. Click Upload Now.
After you upload the node diagnostics, go to the Configuration Support Manager to analyze the node diagnostics.
13. Click Close Window.
Note: If you close the window by using the close button in the browser, the user authentication session does not end and you cannot upload node diagnostics to the Configuration Support Manager with another set of customer portal login credentials.