Actions use OAuth 2.0 authorization to communicate securely with Intelligent Data Management Cloud (IDMC). API Center manages the Business 360 REST APIs, ensuring secure, token-based connections between actions and the APIs. The processes defined in the MDM Data Tools for AI Agents recipe orchestrate data flows between MDM SaaS business applications and Agentforce AI Agents using the Business 360 REST APIs.
The following diagram shows the data flow between MDM SaaS and AI agents in Salesforce Agentforce:
