•  Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
•  Prerequisites for configuring a Salesforce platform event
  •  Configuring a Salesforce platform event to subscribe to Case object change
    •  Create a platform event
    •  Create a new connected app
    •  Set object permissions
    •  Create a trigger to generate an event
•  Recipe contents
  •  Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets
  •  Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)
•  Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe
  •  Copying and accessing the recipe
  •  Configuring and publishing the Salesforce connection
  •  Configuring and publishing the ServiceNow connection
  •  Configuring and publishing the process
  •  Test data synchronization from Salesforce cases to ServiceNow incidents
  •  Rules and guidelines for using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe

Rules and guidelines for using the Synchronize Salesforce Cases with ServiceNow Incidents recipe