Introduction to ServiceNow Connector
Introduction to ServiceNow
ServiceNow Connector assets
ServiceNow Connector operations
Administration of ServiceNow Connector
Set up the ServiceNow integration user and the GMT time zone
Enable the aggregate web service
Setting up the ServiceNow user, group, and role
Set up a ServiceNow user without the ITIL role
Connections for ServiceNow
Connect to ServiceNow
Before you begin
Connection details
Advanced settings
Related links
Firewall configuration
Proxy server settings
Configure proxy server through proxy.ini file
Test a ServiceNow connection
Synchronization tasks with ServiceNow Connector
ServiceNow sources in synchronization tasks
ServiceNow targets in a synchronization task
ServiceNow lookups in a synchronization task
Synchronization example
Guidelines for synchronizing data from ServiceNow with Salesforce
Data filters
Simple data filters
Advanced data filters
Supported data filter operators
Rules and guidelines for data filters
Mappings and mapping tasks with ServiceNow Connector
ServiceNow sources in mappings
ServiceNow targets in mappings
Upsert operation in ServiceNow target
Rules and guidelines for ServiceNow mappings
Troubleshooting
Fail ServiceNow Read Mapping on Error
Increasing query rows in ServiceNow
Increasing Secure Agent memory
Best practices for increasing memory of the Secure Agent
Data type reference
ServiceNow and transformation data types
Introduction to ServiceNow Connector
ServiceNow and transformation data types
EA_SERVICENOW_CONN
EA_SERVICENOW_CONN-CONN_NAME
EA_SERVICENOW_CONN-CONN_DESC
EA_SERVICENOW_CONN-CONN_TYPE
EA_SERVICENOW_CONN-AGENTGROUPID
EA_SERVICENOW_CONN-USERNAME
EA_SERVICENOW_CONN-PASSWORD
EA_SERVICENOW_CONN-ENDPOINTURL
EA_SERVICENOW_CONN-INSTANCETYPE
CDI_SERVICENOW_FIREWALL
CDI_SERVICENOW_PROXY
CDI_SERVICENOW_TESTCONNECTION